"We only have 22 flavors"

See this delicious looking sundae to the left? Good luck getting one. Well, that might be a blessing because I just learned it contains a whopping 82 grams of fat and 1250 calories.  But that is beside the point.  About a week ago, on Memorial Day I was jonesin for  ice cream.  Kristin suggested we go to Baskin Robbins because she had a coupon for this type of sundae, I think it was buy one get one free.  I was pessimistic since last year when I tried to get the same sundae they didn't have the Reeses ice cream that was advertised as part of the package.  But the deal sounded good so I decided to give them another shot.

We went to the Dunkin Donuts/Baskin Robbins near a church in a neighboring town and had this experience:
BR Worker: "May I help you?" (that may be a stretch, I forget if that was actually said, might have just stood there and looked in my direction)
Me:  "I'd like the Reeses Sundae please"
BR:  "We done have we see I scheme"
Me:  "Excuse me?"
BR: "We done have we see I scheme"
Kristin: "They don't have that flavor again honey"
Me: "You gotta be kidding me?" (no f-bombs, children present) Okay, I will take it with the Chocolate Chip Cookie Dough ice cream"  (Worker stands there, does not start making the sundae)
Kristin: (assuming it is her turn to order since the workers just stand there) "I will have the York Peppermint Pattie Sundae please" (pointing to the poster on the wall)
BR: "We done have we see ice scheme either, only have 22 flavors today"
Me: (getting more agitated by the second) "22 flavors???  Isn't 31 Flavors kinda of like the name of the store?"
BR Workers: Standing there perplexed
Kristin: "Okay, umm I will have...."
Me: "Forget it, we're out of here.  Going to Brigham's,  a real ice cream store"
Ben: "They not have ice cream here?"
Me: "Nope Ben, they only say they do, but they don't"
BR Workers: Looking at each other like what did we do wrong?

Seriously, what the fuck Baskin Robbins?  You are advertising these two premium sundaes and sending coupons to ice cream lovers in the mail.  But you don't have the flavors to make them?  And really, the lack of Reeses ice cream wasn't a huge deal to me, as much as I love chocolate and peanut butter, even I can admit that is an overdose so I wasn't too upset to have to pick another flavor.  But when I did, the chick just stood there.  Is it a union issue or something?  Are these workers really only Dunkin Donuts workers and they don't like making ice cream so they do whatever they can to avoid it?  This same exact thing happened to us last year.  The fact that I called it out to Kristin that it would happen made it even funnier.  And the fact that we really couldn't understand a god damn word the people were saying made it so frustrating.  I'm all for the melting pot and that is what makes America great and all that stuff but seriously.  You need to at least be able to communicate about the product you are selling and preparing.  My god.

And the icing on the cake was on Saturday, I had a horrible experience at the Dunkin Donuts half of the store which earned this store a long overdue spot on the Kull's World banned list.  Never again will I step foot in this establishment, mark my words.  Which really sucks because it is right on the way to Route 2, but their actions will force me to drive a whole mile more to the other DD around the corner.  I emailed a complaint this morning, eagerly anticipating my response.  I will share if it is worthy.

Comments

[Kristin]

It really is too bad that this location has lackluster employees. It is in a neat historic building that used to be an old dance hall way back in the day.

I usually don't mind the language barrier, but I really couldn't understand this one at all. Most of the time I can figure it out, or they try to say it another way - and most of the time the other person doesn't get all pissy when I have to ask again.

I was so happy when the Brigham's employee (a smiling, teenage girl) was super polite. It was as refreshing as was the ginger ice cream!

[Scott]

Ginger Ice Cream ?!?.....ewwwwww

[Kristin]

It was really quite good, the ginger ice cream! And Caleb liked it too - good for settling a tummy - the ginger that is....not the fat in the ice cream.